Privacy Policy

Last updated: October 2026

Hilltop Doggy Day Care is committed to protecting your privacy and handling your personal information responsibly.

This privacy policy explains how we collect, use and protect information when you visit our website or contact us.

Who we are

Hilltop Doggy Day Care is operated by Year of the Dog Ltd, a company registered in Scotland.

For the purposes of UK data protection law, Year of the Dog Ltd is the data controller responsible for personal information collected through this website.

If you have any questions about this privacy policy or how we use your personal information, please contact us using the contact details provided on our website.

Information we collect

We may collect personal information that you choose to provide to us, including:

• your name;

• email address;

• telephone number;

• information you provide when making an enquiry; and

• any other information you choose to provide when contacting us.

When you visit our website, certain technical information may also be collected automatically, including your IP address, browser and device information, pages visited and information about how you use the website.

How we use your information

We may use your personal information to:

• respond to enquiries;

• provide information about our dog daycare services;

• communicate with existing or prospective customers;

• administer and operate our website;

• understand how visitors use our website and improve its performance; and

• comply with our legal and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, or pursuing our legitimate business interests.

Website hosting and analytics

Our website is hosted by Squarespace.

Squarespace may process certain information about visitors in order to securely provide the website and provide website analytics. This may include information about your browser, network, device, IP address and how you interact with the website.

Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. We may also use analytics or performance cookies to help us understand how visitors use the website.

Where required, non-essential cookies will only be used with your consent. You can manage your cookie preferences through the cookie banner displayed on our website.

Sharing your information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business and website, including our website hosting and technology providers.

We may also disclose information where required to do so by law or where necessary to establish, exercise or defend legal claims.

International transfers

Some of the technology providers we use may process information outside the UK.

Where personal information is transferred internationally, we rely on appropriate safeguards or other lawful mechanisms for transferring personal information in accordance with UK data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records and meeting any legal, accounting or regulatory requirements.

Information that is no longer required will be securely deleted or anonymised where appropriate.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal information in certain circumstances;

• ask us to restrict how your information is used;

• object to certain uses of your personal information; and

• withdraw your consent where we rely on consent to process your information.

If you would like to exercise any of these rights, please contact us using the details provided on our website.

Complaints

If you have concerns about how we use your personal information, please contact us in the first instance so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will always be available on this website.